FAQs
Before contacting us please take your time and read through our FAQs which may provide the answer to your questions. If you cannot find the answer and want to get in touch please email: arfre@gmail.com
Q. When will my order arrive?
A. Most order are processed within 2-4 working days of ordering with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend will be processed on the next working day
An email confirmation will be sent to the email address given on your order once the order has been dispatched with your tracking number
All orders are sent fully tracked from our nearest warehouse based on your location
Once your order is shipped you will receive an email with your tracking link
We use our shipping partners such as; USPS, FedEx, DHL, An Post and more
These are the estimated times based on current shipping times:
USA, Canada: 7-17 business days
UK, Europe: 7-15 business days
Australia, New Zealand: 7-15 business days
Q. Has my order been dispatched yet?
A. Orders are generally dispatched within 2-4 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatched email or think you may have deleted it contact us at arfre@gmail.com and when can give you real time information on whether your order has been dispatched or not.
Q. My item arrived broken or damaged, what can I do?
A. If your product has arrived damaged then please take photos and send them to us at arfre@gmail.com. We are not responsible for any damage to any boxes, cases or any other packaging. We always make sure we sufficiently protect the product. However, it is the carriers responsibility to handle them with care, we have no control over this.
Q. I ordered 2 or more items, why did I only receive one?
A. When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses that we own. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you.
Q. I need to cancel or change my order how do I do this?
A. We always try to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
Q. My order is still not here please help
A. Firstly, do not worry it is on the way. If your order has taken longer that 4 weeks from dispatch please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.
Q. I put the wrong address for my order, can I change it?
A. If you put in the incorrect delivery address in your order then please contact us ASAP. If your order hasn't been shipped or processed then we can update your delivery address no problem. If the order has been shipped or processed the unfortunately there is nothing we can do.
Q. Why did I not receive a confirmation email after placing my order?
A. There is a good chance that our email has ended up in your SPAM/Junk folder so please check there. If you still cannot find it and would like it resent please let us know.
Q. I don't have a tracking number, when will I get it?
A. When you receive your dispatched email it will be in there most of the time, if not you can email us at arfre@gmail.com for an update on your tracking. Please allow 1-3 days for your tracking to update on the system from carriers.
Q. What are the payment options available?
A. We accept all major credit and debit cards through the Shopify Payments system.